We are a small local independent manufacturer of quality bespoke made to measure staircases and built-in, free-standing furniture. As part of keeping down the costs to our customers, we do not employ salespeople or company representatives; this allows us to keep our prices competitive without compromising on quality.
To aid this, we ask our customers to provide as much preliminary information as possible for their project, be it stairs or furniture, via email, to enable us to prepare a budget appropriate price for their respective requirements. This can be in the form of a simple sketch, written description, rough dimensions, architects plans or drawings, pictures of an existing staircase for replacement, or photographs of the space in which new fitted furniture or a staircase is to be installed, along with images of what you want to achieve, or a written specification of what materials are required. A picture paints a thousand words, but any combination of the above should give us enough information to prepare a budget quotation.
Once a budget is accepted, and if required, we can have a conversation or hold a meeting to discuss the project further to refine the details, in order to work towards a final subject to survey quotation. Within this, we will include an outline of our payment terms along with our delivery and lead times in order for the customer to see the full picture.
On acceptance of quotation we request the deposit to secure a manufacturing slot in our production schedule and arrange a survey if required, either included in the quotation or at an extra cost depending on the type of supply. Once the survey is carried out, in the unlikely event of any change to design or cost becoming apparent, we will contact the customer before proceeding any further.
Once we are in agreement, we proceed to design and manufacture the final product before delivering to the customer. As part of the quotation, we agree on stage payments with the customer with the ultimate payment being due on completion. We also have options for factory finishing and installation which can be arranged during the order process for the customer’s convenience.
